Business

The novel coronavirus sent global markets into disarray. The 90% economy feels much smaller for a lot of people, and businesses have had to adapt, harshly in some cases.  Restructuring, factories shutting down and massive layoffs are only the beginning of what seems to be a special kind of economic crisis. We’re going through...

I've never been a fan of meetings. David Grady said it right in his legendary TED talk, that sitting through a bad meeting can feel like you were robbed. Your colleagues, great though they may be, just stole two hours from you that you'll never get back. But the reality is that there's sometimes...

With COVID-19 cases back on the rise in many parts of the world, it looks like the pandemic will continue to impact our economy for some time to come. At the onset of the pandemic earlier this year, I gave a rallying call to my teams. I was urging them to be optimistic and...

As working from home starts to look more like a revolution than a stopgap, it’s never been more important for managers to know how to build and manage a remote team. Although management fundamentals apply wherever your team is based, handling a remote team requires different attitudes and skills. In some cases you’ll be...

It’s becoming very fashionable for leaders to tout their ‘open-door policy’ as a progressive perk for new hires. The idea is that the boss makes himself available from dawn ‘til dusk so that employees can drop in whenever they please, to ask a question, share an idea or just moan about their day. On the surface this seems like a...

As we move into an uncertain post-COVID world, a free-market economy has never looked so critical in protecting the future of humanity. Although political leaders are using the coronavirus to strengthen their power, it’s the relaxing of regulations that has inevitably kept economies afloat. In the U.S., regulations limiting how many hours truckers spent on the road were lifted to...

Everyone wants to be treated fairly. That’s a natural expectation and it's essential that it's reflected by company HR policies. The problem is that “fair treatment” is often confused with “equal treatment”. These approaches aren’t the same and each can significantly impact the health of your business. Here’s how to understand the distinction, and ensure that you're doing everything...

Working on your personal brand improves the image of your company across the board, especially if you’re the leader. People make companies. And it’s only natural that potential business partners and new hires will want to know which people they’ll be working with. So it’s important that your areas of expertise, core values and a good slice of your personality...

When I was starting out in online business almost 15 years ago, I remember finding space in my strategy for Microsoft adCenter. adCenter, or Microsoft Advertising as it’s now called, has been inevitably outmuscled by Google AdWords over the years. But it can still be a profitable channel for advertisers, even in 2020. It seems we’re always looking for that silver...

There's no greater feeling of excitement than seeing your sales skyrocket. If you just launched a disruptive new product or a clever ad campaign, seeing the fruits of your labour sprouting on your dashboard is one of the most rewarding parts of working in business. But sometimes disappointment can shortly follow, when it becomes clear that you've been hit by chargeback fraud. Chargeback fraud refers...